Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the services provided by 1st Fire Safety ("we", "our", or "us"). By engaging our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our services.

2. Services

1st Fire Safety provides professional fire safety services including but not limited to:

• Fire risk assessments

• Fire safety training courses

• PAT (Portable Appliance Testing)

• Fire alarm system design and installation

• Fire safety consultation and advice

All services are provided by qualified and registered fire safety professionals in accordance with UK fire safety regulations.

3. Service Area

Our primary service area covers Worcestershire and Herefordshire. Services may be available in surrounding areas by prior arrangement. Please contact us to confirm service availability in your location.

4. Quotations and Pricing

All quotations are valid for the period stated in the quotation document. Prices are subject to change without notice until a formal agreement is entered into.

Fixed-price quotations will be honored for the duration stated. Any additional work requested beyond the original scope may incur additional charges, which will be discussed and agreed upon before proceeding.

5. Payment Terms

Payment terms will be specified in your service agreement or quotation. Generally:

• Payment is due within the timeframe specified in your invoice

• Late payment may result in interest charges and suspension of services

• We reserve the right to request a deposit before commencing work

6. Cancellation and Refunds

Cancellation policies vary by service type:

• Training courses: Cancellation with at least 7 days notice may be eligible for a full refund or rescheduling

• Assessments and consultations: Cancellation terms will be specified in your service agreement

• Completed services: Refunds are not available for services that have been completed and delivered

Please contact us as soon as possible if you need to cancel or reschedule a service.

7. Client Responsibilities

To enable us to provide our services effectively, you agree to:

• Provide accurate and complete information about your premises and requirements

• Grant reasonable access to your premises for assessments and inspections

• Ensure a safe working environment for our staff

• Comply with any reasonable requests or instructions related to the service

• Make payment in accordance with agreed terms

8. Professional Standards

We are committed to providing professional services in accordance with:

• UK fire safety legislation and regulations

• Industry best practices and standards

• Our professional qualifications and certifications (IFSM Tier Two Fire Risk Assessor - TFRAR)

However, fire safety compliance is ultimately the responsibility of the property owner or responsible person. Our assessments and recommendations are advisory in nature.

9. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the value of the service provided

• We are not liable for any indirect, consequential, or special damages

• We are not responsible for any loss or damage arising from failure to implement our recommendations

• We maintain appropriate professional indemnity insurance

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

10. Intellectual Property

All reports, documents, and materials created by us in the course of providing services remain our intellectual property until full payment is received. Upon full payment, you will receive a license to use these materials for your business purposes. We retain the right to use anonymized data for professional development and industry analysis.

11. Confidentiality

We will treat all information provided by you as confidential and will not disclose it to third parties except as required by law or with your express consent. We may share information with regulatory bodies if required for compliance purposes.

12. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, or other force majeure events.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

If you have any questions about these Terms, please contact us: